As a contractor I rely on manufacturers to supply repair parts. Trying to deal with these people was bad enough before Covid but now it’s even more ridiculous. In the end it’s just frustration for me. The homeowners that have Carrier equipment are the ones that suffer.
I have to say every time I go there they have the part, and great service, the guys there super nice. You need guys like that. After all a lot of us are on the rooftop or attic. We are not the happiest guys lol. Give them a raise !
We have 2 units at our house. We’ve had to replace parts in both units. These units are both 10 years old now. The larger unit has had to have the compressor replaced 3 times and the other one twice. In April we had to have a coil replaced in the smaller unit. It was under warranty for parts only then. We paid approximately $500 for labor. It is now August & it quit running yet again. The coil that we got replaced is leaking & the unit warranty ran out in May. You would assume that the faulty part would still be replaced, but no. It will cost around $2000 + labor. In other words. We will never buy another Carrier again! We were sold a lemon & haven’t had any help with this reaccurring problem.
Allen, Texas, 75002
johndoe@domain.com